Complaints Policy



Submit all complaints about the platform, its content, the legality of its contents, violation of the Standards, or any of the services offered by writing us at

It is required to first attempt to resolve all complaints by formally contacting us. All reported complaints will be reviewed and action taken within seven business days.

Should there be any disputes to our decision regarding a complaint, parties agree to mediation and arbitration as per procedures of the United States Arbitration & Mediation. The parties agree to also meet and negotiate in good faith in order to resolve any disputes.

a. Mediation. If a dispute cannot be agreed upon by the parties, it shall be moved to mediation.

b. Arbitration. If the dispute cannot be agreed upon during the mediation period, then the dispute will be submitted to binding arbitration.

We maintain the right to bring proceedings regarding the substance of any dispute in the courts of the country where you or we reside.

Any cause of action or claim you may have must be commenced within 30 days after the cause of action accrues, otherwise, such cause of action or claim is permanently barred.